Contact Us

Welcome to Zyvellie.

At Zyvellie, we believe that a convenient shopping experience should be supported by clear product information and reliable customer assistance.

Whether you're exploring office supplies, selecting practical desk accessories, organizing your workspace, or looking for help with an existing purchase, our customer service team is available to assist.

We welcome inquiries about product specifications, order processing, payment methods, shipping arrangements, returns, refunds, and other matters related to our online store.

For questions concerning an existing purchase, please include your Order ID and the email address associated with your order. This will help us locate your purchase information and respond more efficiently.

Customer Service

Our support team is available to answer questions and assist with your shopping experience.

Customer Support Email:
service@zyvellie.com

Customer Service Hours:
Monday–Friday
9:00 AM–6:00 PM (ET)

Estimated Response Time:
We aim to respond to customer inquiries within 1–2 business days.

Actual response times may vary depending on the number of inquiries received, the nature of your request, and whether additional information is needed.

To help us provide accurate assistance, please include the product name, relevant order details, and a brief description of your question.

Phone Assistance

Customers may also contact us by telephone for general shopping and order-related inquiries.

Customer Service Phone:
+86 311 85329780

Telephone support is generally available during the customer service hours listed above.

International calling charges or other fees may apply depending on your telephone service provider and calling plan.

If your inquiry concerns an existing order, please have your order number available before calling.

How We Can Help

Our customer service team can assist with a variety of shopping and product-related matters, including:

  • Questions about office supplies, desk accessories, and workplace essentials.

  • Product dimensions, materials, colors, and available designs.

  • Product functionality, compatibility, assembly, and maintenance information.

  • Available product variations and inventory inquiries.

  • Assistance with product selection and purchasing.

  • Order confirmations and transaction details.

  • Shipping options, delivery estimates, and tracking information.

  • Payment methods and billing questions.

  • Requests to update or cancel an order.

  • Return eligibility, return procedures, and refund processing.

  • Products received damaged, defective, incomplete, or incorrect.

  • General inquiries about Zyvellie and our store policies.

If you cannot find the information you need on the website, please contact us directly.

Important Information About Returns

Before sending any merchandise back, customers should first contact our support team.

We will review the return request and provide the applicable instructions, including the authorized return address when necessary.

Please do not ship products back without obtaining return instructions from our customer service team.

The designated return facility may be different from our registered business address.

All return and refund requests are reviewed in accordance with our published Return & Refund Policy and applicable consumer protection requirements.

About Zyvellie

Zyvellie is an online retailer offering a selection of office supplies, desk organization products, and practical workspace accessories.

Our collection focuses on everyday products that support organized, comfortable, and functional working environments.

Whether you're setting up a home office, refreshing a professional workspace, or choosing useful supplies for studying and daily tasks, we aim to make product selection straightforward.

We believe that a positive shopping experience begins with accessible product information, transparent store policies, and responsive customer service.

From exploring product specifications to receiving your order and requesting after-sales assistance, our goal is to make every step clear and convenient.

Company Information

Zyvellie is owned and operated by Shijiazhuang Weilan Technology Co., Ltd.

Brand Name:
Zyvellie

Legal Company Name:
Shijiazhuang Weilan Technology Co., Ltd.

Business Address:
Room 804, 8th Floor, Hanke Building, No. 44 Jianshe North Street, Chang'an District, Shijiazhuang City, Hebei Province, China.

This address is provided for business identification and correspondence purposes.

It is not automatically designated as an authorized merchandise return location.

Customers wishing to return products should contact our support team to receive the appropriate return address and shipping instructions before sending any items.

Contact Information

For your convenience, our official contact details are summarized below.

Customer Support Email:
service@zyvellie.com

Customer Service Phone:
+86 311 85329780

Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM (ET)

Typical Response Time:
1–2 business days

For order-related inquiries, please provide your order number and checkout email address so that our team can locate your purchase details and assist you efficiently.

We appreciate your interest in Zyvellie and look forward to assisting you with your shopping needs.