Terms of Service

Effective Date: October 2026

Welcome to Zyvellie.

These Terms of Service set out the rules and conditions applicable to the use of zyvellie.com, including its product pages, shopping tools, website content, checkout features, and associated online services (collectively referred to as the "Site").

The Site is owned and operated by Shijiazhuang Weilan Technology Co., Ltd., conducting online retail activities under the Zyvellie brand.

Zyvellie provides office supplies, desk accessories, workspace organization products, and other practical essentials intended for home offices, professional environments, and everyday study or work.

These Terms apply whenever you browse our website, interact with its features, communicate with our customer support team, place an order, or otherwise use services offered through the Site.

Additional policies may govern specific activities, including our Privacy Policy, Shipping Policy, Return & Refund Policy, and Terms of Purchase.

By accessing or using the Site, you acknowledge that these Terms have been made available for your review. If you do not agree with the conditions described, please discontinue use of the Site.

1. Customer Information and Accuracy

When interacting with the Zyvellie website or purchasing products through our store, you agree to provide information that is accurate, complete, and reasonably up to date.

Depending on the nature of your transaction or inquiry, we may request:

  • Your full name.

  • Email address and telephone number.

  • Billing details.

  • Delivery address.

  • Payment-related information.

  • Other information reasonably required to complete a transaction, respond to a request, or provide our services.

Customers should review the information submitted during checkout and correct any inaccuracies when possible.

Incorrect or incomplete information may affect payment verification, order fulfillment, package delivery, or our ability to communicate with you.

To the extent permitted by applicable law, Zyvellie is not responsible for avoidable difficulties directly resulting from inaccurate or incomplete information provided by a customer, including preventable shipping delays or delivery problems.

Nothing in this section excludes responsibilities or consumer protections that cannot legally be waived.

2. Personal Information and Privacy

Zyvellie respects the privacy of individuals who visit, browse, and purchase products through our website.

Our Privacy Policy explains how personal information may be collected, used, stored, disclosed, processed, and protected in connection with our online operations.

Information may be collected when customers:

  • Browse or interact with our website.

  • Purchase office supplies or related products.

  • Submit inquiries to our support team.

  • Provide product reviews or feedback.

  • Use other shopping features made available through the Site.

We handle personal information according to our published Privacy Policy and the legal requirements applicable to particular processing activities.

We encourage customers to read the Privacy Policy to understand our information-handling practices and any privacy rights available to them.

3. Website Materials, Intellectual Property, and Acceptable Use

The Zyvellie website contains various forms of content and digital materials.

These may include:

  • Product photographs and images of office supplies.

  • Brand names, logos, and trademarks.

  • Written product descriptions and specifications.

  • Videos, illustrations, and graphics.

  • Website layouts, visual elements, and design features.

  • Software, technical resources, and related digital components.

Such materials are owned by, licensed to, or otherwise lawfully used by Shijiazhuang Weilan Technology Co., Ltd. or the relevant rights holders.

Permission to Use the Website

Subject to these Terms, visitors receive a limited, revocable, non-exclusive, and non-transferable permission to access and use the Site for lawful personal shopping and informational purposes.

Unless expressly authorized in writing or permitted by applicable law, users must not:

  • Copy, reproduce, distribute, or commercially exploit protected website content.

  • Republish substantial portions of product descriptions, photographs, or other proprietary materials without authorization.

  • Reproduce or imitate significant elements of the website's structure or design.

  • Introduce viruses, malware, harmful code, or disruptive software.

  • Use unauthorized automated tools, bots, or scraping systems to collect website information.

  • Attempt to access protected systems, customer records, or restricted website areas without permission.

  • Disrupt website operations, servers, or connected networks.

  • Bypass security features or technical access controls.

Zyvellie may implement reasonable measures to protect the Site, its content, customers, and technical infrastructure.

Where necessary, access may be restricted in response to misuse, security concerns, or other conduct that violates these Terms.

4. Reviews, Feedback, and User-Submitted Content

Certain features of the Site may allow customers or visitors to submit product reviews, comments, images, suggestions, questions, or other materials.

By submitting content, you confirm that:

  • The submission is lawful and appropriate for its intended purpose.

  • Any factual statements are accurate to the best of your knowledge.

  • The material does not violate another person's rights.

  • The submission is not intentionally misleading or fraudulent.

  • You have the necessary rights or permissions to share the content.

  • The material does not contain unlawful, defamatory, abusive, or otherwise inappropriate content.

Users must not impersonate another individual or submit false information for deceptive purposes.

Use of Submitted Materials

To the extent permitted by applicable law, voluntarily submitting content to Zyvellie grants Shijiazhuang Weilan Technology Co., Ltd. a worldwide, non-exclusive, royalty-free license to use, reproduce, adapt, publish, display, and distribute the submitted material for legitimate business purposes.

These purposes may include displaying product feedback, presenting customer experiences, responding to inquiries, improving product information, and promoting products or services.

You remain responsible for the content you submit and for ensuring that your submission complies with applicable laws and third-party rights.

5. Third-Party Platforms and External Services

Zyvellie may provide access to or integrate with third-party services that support the operation of our online store.

These may include:

  • Payment processing platforms.

  • Shipping and delivery carriers.

  • Package tracking services.

  • Ecommerce applications and technologies.

  • Customer support systems.

  • External websites and informational resources.

Third-party services may operate independently and may be subject to their own terms, privacy policies, and service conditions.

Zyvellie does not control all independent external services and cannot guarantee their availability, accuracy, security, privacy practices, products, or operational procedures.

Before sharing information or completing a transaction through an external provider, customers should review the relevant service terms and privacy notices.

Nothing in this provision excludes responsibilities that cannot legally be excluded.

6. Website Operation, Product Details, and Disclaimer of Warranties

We aim to maintain a functional, accessible, and convenient online shopping environment.

However, websites and digital services may occasionally experience interruptions, delays, technical errors, security incidents, or temporary limitations.

To the fullest extent permitted by applicable law, the Site and its associated services are provided on an "as is" and "as available" basis.

We cannot guarantee uninterrupted access or that every technical feature will operate without error at all times.

Product Information

Zyvellie makes reasonable efforts to present accurate descriptions of its office supplies, desk accessories, and workplace products.

Individual product characteristics may vary slightly because of:

  • Manufacturing tolerances.

  • Material characteristics.

  • Product updates or packaging changes.

  • Photography and lighting conditions.

  • Differences in electronic display settings.

Customers should review the applicable product page for information about dimensions, materials, colors, functionality, assembly requirements, compatibility, and intended use.

Minor visual differences do not justify delivering products that are materially inconsistent with their published descriptions.

Except where expressly stated or legally required, no additional warranties or representations are provided beyond those that cannot lawfully be excluded.

Nothing in these Terms removes, reduces, or restricts mandatory consumer rights or statutory protections.

7. Limitations of Liability

To the fullest extent permitted by applicable law, Zyvellie and Shijiazhuang Weilan Technology Co., Ltd. will not be liable for indirect, incidental, special, punitive, or consequential losses arising from or related to:

  • Website errors, system interruptions, temporary unavailability, or technical limitations.

  • The purchase, installation, handling, storage, maintenance, or use of office supplies and related products purchased through the Site.

  • Unauthorized access to, alteration of, loss of, or damage to information or data.

  • Failures involving external payment processors, shipping carriers, communication systems, third-party platforms, or technical service providers.

  • Events or circumstances outside our reasonable control.

These limitations apply only to the extent permitted by applicable law.

Nothing in these Terms excludes or restricts liability where such an exclusion or restriction would be unlawful.

Where legally permitted, claims relating to the Site, its services, or products purchased through Zyvellie should be brought within one (1) year after the relevant claim arises, unless applicable law requires a longer period or prohibits this limitation.

This provision does not override mandatory consumer protections.

8. Indemnification

To the extent permitted under applicable law, you agree to indemnify and hold harmless Shijiazhuang Weilan Technology Co., Ltd. from reasonable claims, liabilities, damages, losses, expenses, and related costs arising from:

  • Your violation of these Terms of Service.

  • Unlawful or unauthorized use of the Site.

  • Infringement of another party's intellectual property or legal rights.

  • Improper or unauthorized use of website services or purchased products.

This provision applies only where legally enforceable.

It does not require customers to surrender mandatory consumer rights or statutory protections that cannot legally be waived.

9. Electronic Communications and Notices

When using the Zyvellie website or contacting our support team, certain communications may be provided electronically.

These communications may include:

  • Order acknowledgments and confirmations.

  • Payment-related notices.

  • Shipping confirmations and tracking information.

  • Delivery updates.

  • Responses to customer service inquiries.

  • Changes to store policies.

  • Other important notices relating to the Site or purchases.

Where permitted by applicable law, electronic communication may satisfy legal requirements for written notices.

Customers should provide a valid email address and ensure that messages relating to their purchases can be received.

If your contact information changes, we recommend updating it where possible to avoid missing important order or service notifications.

10. Intellectual Property Complaints

Zyvellie respects the intellectual property rights of creators, businesses, and other rights holders.

If you believe that content published on our website infringes your copyright, trademark, or another legally protected right, please contact our support team.

To assist with reviewing the complaint, include relevant information such as:

  • Your physical or electronic signature.

  • Identification of the intellectual property right involved.

  • The location or URL of the allegedly infringing content.

  • Your name and appropriate contact information.

  • Your email address and telephone number.

  • An explanation of the alleged infringement and why you believe the use is unauthorized.

We may request further information where reasonably necessary to evaluate the concern.

After reviewing the available details, we may take appropriate action in accordance with applicable law.

Intellectual Property Contact: service@zyvellie.com

11. Events Outside Our Reasonable Control

Certain circumstances may prevent or delay the normal performance of website operations, order fulfillment, or other services.

To the extent permitted by applicable law, Zyvellie will not be responsible for delays, interruptions, or failures directly caused by events beyond our reasonable control.

These circumstances may include:

  • Natural disasters and severe weather conditions.

  • Public health emergencies.

  • Government orders, regulations, or restrictions.

  • Labor disputes or industrial disruptions.

  • Transportation and logistics interruptions.

  • Shipping carrier disruptions.

  • Supply chain interruptions.

  • Failures involving internet, telecommunications, or essential infrastructure.

  • Other unforeseen events that could not reasonably have been prevented or controlled.

If such circumstances affect customer orders or website services, we will make reasonable efforts to provide relevant updates and appropriate assistance.

Legal obligations that remain enforceable under applicable law will continue to apply.

12. Product Ownership and Delivery Responsibility

Ownership of products purchased through Zyvellie, together with responsibility for loss or damage during transportation, will be determined according to applicable law and the relevant shipping arrangements.

Responsibility may depend on factors including the selected shipping service, carrier conditions, delivery status, and applicable consumer protection requirements.

Nothing in this section overrides mandatory legal rights or responsibilities that cannot lawfully be excluded.

If an order arrives damaged, experiences a significant delay, or cannot be located, customers should contact our support team.

Delivery concerns, missing shipments, and damaged-product reports will be reviewed in accordance with our Shipping Policy, Return & Refund Policy, and applicable law.

13. Governing Law and Dispute Resolution

These Terms and transactions completed through the Zyvellie website will be interpreted according to applicable law, while respecting mandatory consumer protection rules that may apply to the customer or transaction.

Where legally permitted, disputes arising from the use of the Site, these Terms, or purchases made through Zyvellie may be submitted to a court with appropriate jurisdiction.

Nothing in this section is intended to deprive customers of mandatory legal rights, available remedies, or applicable consumer protections.

14. Severability and Assignment of Rights

If a court or other competent authority determines that any provision of these Terms is invalid, unlawful, or unenforceable, the affected provision will be limited or modified only to the extent necessary to address the issue.

The remaining provisions will continue to operate insofar as they remain valid and enforceable.

Customers may not assign or transfer their rights or obligations under these Terms without any approval required by applicable law or these Terms.

Shijiazhuang Weilan Technology Co., Ltd. may assign or transfer its rights and obligations where legally permitted, provided that doing so does not unlawfully reduce customer rights or protections.

15. Complete Agreement and Related Policies

To the extent permitted by applicable law, these Terms of Service, together with the policies and notices referenced on the Zyvellie website, form the agreement governing use of the Site and its related services.

The relevant documents may include:

  • Privacy Policy.

  • Shipping Policy.

  • Return & Refund Policy.

  • Terms of Purchase.

  • Additional applicable website policies and notices.

Where legally permitted, these documents replace earlier communications or agreements addressing the same subject matter.

If any provision conflicts with a mandatory legal requirement or a consumer protection right that cannot be waived, the relevant legal requirement or right will take precedence.

16. Company Information and Contact Details

For questions regarding website use, product information, purchases, store policies, or these Terms of Service, please contact us using the details below.

Brand Name:
Zyvellie

Operating Company:
Shijiazhuang Weilan Technology Co., Ltd.

Legal Company Name:
Shijiazhuang Weilan Technology Co., Ltd.

Business Address:
Room 804, 8th Floor, Hanke Building, No. 44 Jianshe North Street, Chang'an District, Shijiazhuang City, Hebei Province, China.

Customer Support Email:
service@zyvellie.com

Customer Service Phone:
+86 311 85329780

For purchase-related inquiries, please include your order number and the email address used during checkout.

The business address listed above is provided for business identification and correspondence. It is not automatically an authorized return location.

Customers who need to return products should contact service@zyvellie.com to obtain the appropriate return instructions before sending merchandise.