Shipping Policy

Effective Date: October 2026

Welcome to Zyvellie.

Zyvellie is an online store operated by Shijiazhuang Weilan Technology Co., Ltd., offering a selection of office supplies and practical workplace essentials.

This Shipping Policy outlines how we process orders, arrange deliveries, calculate shipping fees, provide tracking information, and assist customers with shipping-related concerns.

If you need assistance with an order, please email service@zyvellie.com and include your order number along with the email address used during checkout.

1. Order Preparation and Processing

At Zyvellie, we aim to handle every order carefully and efficiently.

Once your payment has been successfully confirmed, orders are typically processed within 1–3 business days.

During this period, our fulfillment team may:

  • Verify order details and payment confirmation.

  • Check product availability.

  • Prepare and package purchased office supplies.

  • Coordinate shipment arrangements with our logistics partners.

  • Complete the necessary dispatch procedures.

Please be aware that order processing and shipping transit are two separate stages.

Business days generally refer to Monday through Friday, excluding applicable public holidays.

Processing may occasionally require additional time during major promotional events, public holidays, or periods of increased order volume.

If an unexpected issue significantly affects the preparation of your order, we will make reasonable efforts to contact you using the information provided at checkout.

2. Shipping Services and Delivery Fees

Zyvellie provides several shipping options for eligible orders delivered within the United States.

Shipping charges are determined by the selected delivery method and the merchandise subtotal after applicable discounts.

Shipping Method Shipping Fee Order Eligibility Estimated Shipping Time
Standard Shipping $3.99 USD Discounted merchandise subtotal of $0.00–$39.96 7–15 business days
Free Standard Shipping FREE Discounted merchandise subtotal of $39.97 or above 7–15 business days
Express Delivery $6.99 USD Available for selected eligible orders and destinations 7–10 business days

All shipping estimates listed above begin after the order has been dispatched.

Free Shipping Requirements

Customers qualify for free standard shipping when their merchandise subtotal reaches $39.97 USD or more after discounts.

The calculation excludes applicable taxes and shipping charges.

For example, if promotional discounts reduce your merchandise subtotal below $39.97, the regular $3.99 standard shipping charge will apply.

Free shipping is limited to the standard delivery method and does not include Express Delivery.

Express Shipping Availability

Express Delivery is offered for selected orders and delivery destinations.

Available shipping options and applicable fees will be displayed during checkout.

Please review your selected shipping method before confirming payment.

If the shipping information shown at checkout appears inconsistent with this policy, we encourage you to contact customer support before completing your purchase.

Shipping prices and promotional offers may be updated periodically. Any future adjustments will not automatically alter shipping charges already confirmed for a completed order.

3. Estimated Shipping and Delivery Timeframes

For eligible deliveries within the United States, Zyvellie generally provides the following estimated timelines:

Order Processing: 1–3 business days

Standard Shipping: 7–15 business days after dispatch

Free Standard Shipping: 7–15 business days after dispatch

Express Delivery: 7–10 business days after dispatch, where available

Please remember that the order processing period must be added to the estimated shipping transit time.

Express Delivery refers to the shipping service and does not automatically shorten the usual order preparation period unless explicitly stated.

Factors Affecting Delivery

Although we work with logistics partners to support timely deliveries, the estimated arrival period may vary due to:

  • Shipping carrier operations and transportation schedules.

  • Severe weather or natural events.

  • Public holidays and seasonal shipping demand.

  • Customs inspections or clearance requirements, where applicable.

  • Delivery destination restrictions.

  • Unexpected transportation or logistics disruptions.

Delivery estimates are provided for general reference and should not be interpreted as guaranteed arrival dates.

For time-sensitive purchases, we recommend allowing sufficient time for both processing and delivery.

The shipping rates and timelines in this policy apply to eligible US shipments. If delivery to another country or region is available, please refer to the information provided at checkout or contact our support team before ordering.

4. Order Fulfillment and Shipping Locations

To support the efficient delivery of office products and workplace accessories, Zyvellie may cooperate with warehouses, fulfillment centers, shipping carriers, and third-party logistics partners.

The location from which an order is dispatched may vary depending on:

  • Product inventory and warehouse availability.

  • The type and quantity of items purchased.

  • The customer's delivery destination.

  • Applicable fulfillment and logistics arrangements.

Orders are not guaranteed to ship from a particular warehouse unless the shipping origin has been expressly confirmed for that purchase.

If your order contains several products, items may occasionally be shipped from different fulfillment facilities.

As a result, some purchases may arrive in multiple parcels rather than a single delivery.

5. Shipment Confirmation and Order Tracking

Once an order has been dispatched and tracking details become available, Zyvellie will generally send a shipping confirmation email.

Depending on the carrier and shipment, this message may contain:

  • Your shipment tracking number.

  • The name of the delivery carrier.

  • A tracking link or available shipment status information.

Customers can use these details to follow the progress of their deliveries.

Tracking Updates

Tracking information may not appear immediately after dispatch.

In some cases, several business days may pass before the shipping carrier registers the first tracking update.

This does not necessarily indicate that the package has not been shipped.

If your confirmation email is missing, please check your spam, junk, or promotions folders.

For additional assistance, contact service@zyvellie.com with your order number and checkout email address.

6. Shipping Delays and Delivery Exceptions

We understand that receiving your office supplies within the expected timeframe is important.

Occasionally, shipment tracking may remain unchanged while a parcel is moving between logistics facilities, awaiting carrier processing, or undergoing customs clearance where applicable.

Please contact our customer support team if:

  • Your shipment has passed the estimated delivery period.

  • Tracking information has not changed for an unusually long time.

  • The shipping carrier reports a delivery exception.

  • You receive information indicating that your parcel may be missing.

When contacting us, please include your order number, tracking number, and a brief explanation of the problem.

Our support team will examine the available shipping information and, when necessary, communicate with the relevant carrier or fulfillment partner.

We will then explain the available next steps based on the circumstances.

A shipment delay does not automatically mean that the package has been lost. However, shipping delays also do not remove our responsibility to reasonably review and address reported delivery concerns.

7. Missing, Lost, or Undelivered Packages

If you believe your order has been lost during transportation, please notify Zyvellie at service@zyvellie.com as soon as reasonably possible.

We may investigate the issue by:

  • Reviewing the original dispatch details.

  • Checking the shipment tracking history.

  • Contacting the shipping carrier.

  • Requesting additional delivery records or confirmation where appropriate.

When a shipment is confirmed lost, or another qualifying delivery issue is established, we will determine an appropriate resolution in accordance with the circumstances and applicable requirements.

Possible solutions may include a replacement shipment or a refund.

Refund Processing for Qualifying Delivery Issues

If a refund is approved without requiring a product return, the refund will be issued to the original payment method within 5–10 business days after approval.

The time required for the refunded amount to appear in your account may vary depending on your bank or payment provider.

Package Marked as Delivered but Not Received

If tracking indicates that your package has been delivered but you cannot find it, we recommend checking:

  • The delivery location specified in your order.

  • Any secure location where the carrier may have placed the parcel.

  • Household members who may have accepted the delivery.

  • Building reception desks, mailrooms, or parcel collection areas.

  • Available delivery notices or proof-of-delivery photographs.

If your package remains missing after these checks, please contact us with your order number and tracking details.

Our customer service team will review the available evidence and coordinate with the shipping provider when appropriate.

A tracking status marked as "Delivered" does not automatically exclude a shipment from further investigation or customer assistance.

8. Shipping Address Accuracy and Changes

Customers are responsible for providing complete and accurate shipping information during checkout.

Please ensure that your delivery details include:

  • Full recipient name.

  • Street name and building number.

  • Apartment, suite, or office unit number, if applicable.

  • City, state or region, and postal code.

  • Contact information required by the delivery carrier.

Requesting an Address Correction

If you notice an error in your shipping address after submitting an order, please contact service@zyvellie.com immediately.

Include your order number and the corrected delivery information.

We will make reasonable efforts to process address updates before fulfillment begins.

However, we cannot guarantee that changes can be completed once an order has entered the packing, dispatch, or carrier handover stage.

Delivery Issues Caused by Incorrect Information

If an incorrect or incomplete address provided at checkout prevents successful delivery, our team will review the available options.

Additional shipping charges may apply if a customer requests reshipment due to an address error they originally supplied.

Any applicable charges will be communicated before a new shipment is arranged.

If the delivery problem is caused by a confirmed error on the part of Zyvellie, we will provide an appropriate correction or resolution without charging the customer additional costs to remedy that error.

9. Unsuccessful Delivery Attempts and Returned Shipments

Occasionally, a shipping carrier may be unable to complete delivery.

This may happen when:

  • The shipping address is incomplete or incorrect.

  • Delivery attempts exceed the carrier's permitted limit.

  • The recipient refuses the package.

  • A parcel is not collected from a designated collection point within the required period.

If your shipment is marked as undeliverable or is being returned, please contact our customer service team.

We will review the shipment status and the reason for the unsuccessful delivery.

Depending on the circumstances, available solutions may include:

  • Updating delivery information.

  • Arranging another shipment.

  • Reviewing the order for refund eligibility.

If reshipping costs or refund deductions are applicable, we will explain them before confirming any arrangement, subject to relevant legal requirements.

An unsuccessful delivery attempt does not automatically eliminate eligibility for assistance or a refund.

10. International Shipping, Customs, and Import Fees

Where international delivery is available, shipments may be subject to customs inspections, import duties, clearance fees, value-added tax (VAT), or other government-imposed charges.

Unless these charges are expressly included in the order price or identified at checkout, they are separate from the shipping fees paid to Zyvellie.

Customers should review the relevant destination-specific information before placing an international order.

If you are uncertain about the treatment of customs duties or import-related expenses, please contact us before completing your purchase.

Customs inspections and border clearance procedures may also affect estimated delivery times.

If your shipment experiences a customs-related problem, our support team can review the available information and provide assistance within our role.

11. Orders Shipped in Multiple Parcels

Some Zyvellie orders may be divided into separate shipments due to inventory availability, fulfillment arrangements, or warehouse locations.

For orders containing multiple office supplies or workplace accessories, please be aware that:

  • Different items may arrive on different dates.

  • Each parcel may have a separate tracking number.

  • Tracking updates may vary between shipments.

Receiving one parcel does not necessarily mean that every item in your order has been delivered.

If you are unsure whether a product is being shipped separately, please contact us.

You should also notify our team if a remaining parcel has exceeded its estimated delivery period.

Missing Items from a Shipment

If an item is missing from a package that should contain it, please provide:

  • Your order number.

  • The name of the missing product.

  • Relevant photographs of the received package and contents, where appropriate.

We will investigate the concern and provide an appropriate solution for a confirmed fulfillment mistake without additional cost to the customer.

12. Damaged, Defective, or Incorrect Products

Zyvellie aims to ensure that office supplies and related products are properly prepared before shipment.

However, if your order arrives damaged, defective, incomplete, incorrect, or materially different from the product description, please contact our customer service team as soon as reasonably possible.

Email: service@zyvellie.com

To help us assess the issue, please provide:

  • Your order number.

  • A description of the problem.

  • Photographs or videos showing the issue, where appropriate.

Once a qualifying issue has been confirmed, we will provide an appropriate solution, which may include a replacement, refund, or return arrangement at no additional cost to you.

If a product return is necessary, please contact customer support before purchasing return postage so that we can provide the appropriate instructions.

Further information about returns and refunds is available in our Return & Refund Policy.

Nothing in this Shipping Policy is intended to restrict or exclude consumer rights that cannot legally be waived.

13. Business Information and Customer Support

For questions regarding shipping arrangements, delivery estimates, tracking information, or other order-related matters, please contact Zyvellie using the official details below.

Brand Name:
Zyvellie

Legal Business Name:
Shijiazhuang Weilan Technology Co., Ltd.

Store Operator:
Shijiazhuang Weilan Technology Co., Ltd.

Business Address:
Room 804, 8th Floor, Hanke Building, No. 44 Jianshe North Street, Chang'an District, Shijiazhuang City, Hebei Province, China.

Customer Support Email:
service@zyvellie.com

Contact Phone:
+86 311 85329780

Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET)

Typical Email Response Time:
1–2 business days

When requesting assistance with an existing purchase, please include your order number and the email address associated with your order.

This allows our support team to locate your purchase details and provide more efficient assistance.

Important Return Address Information

The business address listed above is provided for company identification and correspondence purposes.

It should not be used as a product return destination unless our customer support team has specifically confirmed that it is an authorized return address.

Customers wishing to return an item should contact service@zyvellie.com first to obtain the appropriate return instructions.