Privacy Policy

Effective Date: October 2026

Welcome to Zyvellie.

Your privacy matters to us. This Privacy Policy explains how Zyvellie collects, uses, processes, stores, shares, and safeguards personal information when you browse our website, purchase office supplies, communicate with our customer service team, or otherwise interact with our online store.

Zyvellie is operated by Shijiazhuang Weilan Technology Co., Ltd.

We are committed to handling personal information responsibly and providing transparency about our data practices in accordance with applicable privacy and data protection requirements.

By accessing our website, you acknowledge that this policy has been made available for your review. Where specific processing activities require your consent under applicable law, we will request that consent.

1. Categories of Personal Information We Collect

The information we collect depends on how you interact with our website and services, including browsing product collections, placing orders, requesting assistance, and communicating with our team.

Information Provided Directly by Customers

When you make a purchase, complete a checkout form, submit an inquiry, provide feedback, or contact customer support, we may collect:

  • Your first and last name.

  • Email address.

  • Contact telephone number.

  • Shipping and delivery address.

  • Billing information and billing address.

  • Purchase details and transaction history.

  • Information about selected office supplies, desk accessories, and product variations.

  • Communications with our customer service team.

  • Additional information you voluntarily provide.

We use this information to manage customer purchases, process orders, arrange deliveries, respond to inquiries, administer returns and refunds, and provide related services.

Please avoid submitting unnecessary sensitive personal information through standard website forms or customer support communications.

Payment and Transaction Information

Payments on our website may be facilitated by independent payment service providers.

When transaction information is collected and processed directly by these providers, Zyvellie does not retain complete card numbers, card security codes, or full payment authentication credentials in its own systems unless otherwise expressly disclosed.

Payment processors may maintain transaction-related information according to their own privacy notices, security procedures, and legal responsibilities.

Customers are encouraged to review the relevant payment provider's privacy policies before completing transactions.

Automatically Collected Website Information

Certain information may be collected automatically when visitors interact with our website.

The information collected can vary depending on the device, browser, privacy settings, and technologies used.

This information may include:

  • Internet Protocol (IP) address.

  • Browser type and browser version.

  • Device information and operating system.

  • Pages visited and website navigation activity.

  • Interaction with product listings and shopping features.

  • Referral sources and referring websites.

  • Approximate geographic location inferred from technical data.

  • Dates, times, and duration of website visits.

We may use cookies, analytics tools, pixels, server logs, and related technologies to gather such information.

These technologies can help us maintain website functionality, evaluate performance, identify technical problems, and improve the overall shopping experience.

When legally required, we will obtain permission before activating tracking technologies that require consent.

2. How We Use Personal Information

Zyvellie processes personal information for appropriate business purposes, subject to applicable law and any consent required for particular activities.

Order Management and Fulfillment

Personal information may be used to:

  • Receive and verify customer orders.

  • Confirm selected products, quantities, and purchasing details.

  • Coordinate the preparation and packaging of office supplies.

  • Arrange delivery through shipping and logistics partners.

  • Send purchase confirmations and shipping notifications.

  • Provide available shipment tracking information.

  • Review order modifications and cancellations.

  • Administer eligible returns and refunds.

  • Respond to questions regarding existing purchases.

Customer Service and Communication

We use relevant customer information to respond to inquiries, provide order updates, explain product specifications, investigate delivery concerns, address payment questions, and resolve other customer support matters.

Website Administration and Improvement

Technical and usage information can assist us in:

  • Maintaining website features and functionality.

  • Identifying errors during browsing or checkout.

  • Monitoring general website performance.

  • Evaluating product page effectiveness.

  • Understanding shopping patterns and customer preferences.

  • Improving website navigation and product presentation.

  • Enhancing our online services.

Where appropriate, analytics information may be reviewed in aggregated or otherwise protected forms.

Fraud Prevention and Security

We may process relevant information to help verify transactions, detect suspicious activity, investigate potential fraud, protect customer accounts where applicable, and maintain the security of our website and related systems.

Legal and Administrative Purposes

Where necessary and permitted by law, personal information may also be used to:

  • Comply with applicable legal requirements.

  • Maintain necessary financial and business records.

  • Respond to lawful requests from authorities.

  • Enforce applicable store policies.

  • Resolve disputes.

  • Establish, exercise, or defend legal claims.

  • Protect the rights and security of our customers and business.

3. Cookies, Analytics, and Tracking Technologies

Our website may use cookies and similar technologies to enable essential shopping functions and improve visitors' experience.

Depending on the technology and your privacy preferences, these tools may be used to:

  • Maintain shopping cart contents.

  • Enable checkout and payment functionality.

  • Remember website preferences.

  • Analyze traffic and website performance.

  • Understand browsing and purchasing interactions.

  • Evaluate promotional or advertising effectiveness.

Some cookies are necessary to operate the website correctly.

Other cookies may support analytics, personalization, or marketing services, depending on the technologies enabled on our store.

Where applicable privacy laws require consent, we will request permission before using non-essential cookies or comparable tracking tools.

Managing Cookie Preferences

You may be able to manage cookies through your browser settings, device controls, or cookie preference options made available on our website.

Please be aware that disabling certain cookies may affect shopping cart functionality, checkout features, or other parts of the website.

4. When Personal Information May Be Shared

Zyvellie does not sell personal information in exchange for direct monetary payment.

However, certain information may be disclosed to external service providers and business partners when reasonably necessary to operate our store, complete transactions, provide services, or satisfy legal obligations.

Depending on the services involved, recipients may include:

  • Payment processing companies.

  • Shipping carriers and delivery providers.

  • Warehouse and fulfillment partners.

  • Website hosting services.

  • Ecommerce platform providers.

  • Customer service software providers.

  • Analytics and website performance services.

  • Marketing and advertising partners.

  • Fraud prevention and cybersecurity providers.

Where appropriate, we seek to limit information provided to service partners to what is reasonably necessary for their assigned purposes, subject to applicable law and relevant service arrangements.

Advertising and Privacy Rights

Some privacy regulations define certain disclosures to advertising or analytics partners as a "sale," "sharing," or targeted advertising activity, even where no monetary payment is exchanged.

When such laws apply, we will provide or respect the applicable privacy rights and opt-out mechanisms.

Legal Disclosures

We may also disclose personal information when required or permitted by applicable law, valid legal proceedings, court orders, lawful government requests, or where necessary to establish, exercise, or defend legal claims.

5. Personal Information Used for Delivery Services

To complete customer orders, Zyvellie may share relevant delivery information with fulfillment centers, shipping carriers, warehouse partners, and logistics companies.

Depending on the shipment, this information may include:

  • Recipient name.

  • Shipping address.

  • Contact telephone number.

  • Email address, where necessary.

  • Purchased product details.

  • Order references and tracking information.

Delivery partners may use this information to package, dispatch, transport, track, and deliver orders, as well as investigate shipping problems.

Such providers may process information according to their operational responsibilities and applicable privacy obligations.

We aim to avoid sharing unrelated personal information when arranging order fulfillment.

6. Measures Used to Protect Personal Information

Zyvellie takes reasonable administrative, technical, and organizational measures intended to protect personal information from unauthorized access, accidental loss, alteration, misuse, improper disclosure, and other unauthorized processing.

Depending on the systems and services involved, these measures may include:

  • Access restrictions and permission controls.

  • Appropriate website security monitoring.

  • Secure communication and transmission methods.

  • Protection measures implemented by service providers.

  • Other safeguards suitable to the information and processing activity.

Our website and relevant service providers may use SSL/TLS encryption or comparable technologies to help protect information transmitted over the internet.

However, no internet transmission method or electronic storage system can be guaranteed to be entirely secure.

We therefore cannot promise absolute protection against every possible security risk.

Customers should take reasonable precautions to protect their devices, email accounts, passwords, and payment information.

If you suspect unauthorized access to an account or external payment service, notify the relevant provider as appropriate.

7. Data Retention and Information Disposal

We keep personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, subject to applicable legal and administrative requirements.

The appropriate retention period may depend on the category of information and whether it is needed for:

  • Processing and completing purchases.

  • Coordinating shipping and delivery.

  • Providing ongoing customer assistance.

  • Handling returns, refunds, and payment disputes.

  • Maintaining accounting and transaction records.

  • Investigating security incidents or suspected fraud.

  • Complying with tax, regulatory, or other legal obligations.

Different categories of information may therefore be retained for different periods.

When personal information is no longer reasonably required for its intended purposes, we will take appropriate steps to delete, anonymize, or securely dispose of it, subject to any applicable retention obligations.

8. Children's Privacy

The Zyvellie website is intended for general consumer shopping and is not specifically directed toward children under 13 years of age.

We do not knowingly collect personal information directly from children under 13 without the authorization required by applicable law.

If we discover that personal information relating to a child has been collected in violation of applicable requirements, we will take reasonable steps to investigate and address the issue, including deleting the information where appropriate.

Parents or legal guardians who believe that a child has submitted personal information to our website may contact customer support.

Any additional protections required under applicable children's privacy regulations remain unaffected.

9. Privacy Rights for California Residents

California residents may have certain rights regarding their personal information under applicable California privacy laws.

The availability and scope of these rights depend on whether the relevant statutory requirements apply to our business and processing activities.

Right to Know

Eligible individuals may request information about the categories and specific pieces of personal information collected, the sources of that information, the reasons for collection or use, and the categories of third parties to which information has been disclosed.

Right to Access

Where applicable, individuals may request access to personal information maintained about them.

Right to Correct

Eligible individuals may request correction of inaccurate personal information, subject to applicable verification and legal requirements.

Right to Delete

California residents may have the right to request deletion of certain personal information, subject to lawful exceptions.

Right to Opt Out

Where required by law, eligible individuals may request that their personal information not be sold or shared for certain purposes, including applicable cross-context behavioral advertising activities.

Right to Non-Discrimination

When applicable law requires it, Zyvellie will not unlawfully discriminate against customers for exercising their privacy rights.

Submitting a Privacy Request

To submit a request concerning your personal information, please contact:

service@zyvellie.com

We may request reasonable information to verify your identity or your authority to act on behalf of another individual.

Privacy requests will be handled according to applicable procedures and legally required timeframes.

Where an authorized representative submits a request, proof of authorization may be requested when permitted by law.

10. Privacy Rights for European Customers

Individuals located in the European Economic Area and other jurisdictions with applicable data protection laws may have additional rights concerning their personal information.

Depending on the relevant law and circumstances, these rights may include:

  • Accessing personal information.

  • Requesting correction of inaccurate or incomplete information.

  • Requesting deletion of certain personal information.

  • Restricting particular processing activities.

  • Objecting to certain uses of personal information.

  • Requesting data portability where applicable.

  • Withdrawing consent where the processing activity relies on consent.

Legal Basis for Processing

Where the General Data Protection Regulation (GDPR) or comparable legislation applies, we will process personal information on an appropriate legal basis.

Depending on the processing activity, this may include:

  • Performance of a contract.

  • Compliance with legal obligations.

  • Legitimate interests where permitted.

  • Consent where legally required.

Exercising Your Rights

Requests relating to applicable European data protection rights may be submitted to:

service@zyvellie.com

We may request reasonable information to confirm the identity of the requester before responding.

Where applicable, individuals may also submit complaints to the relevant data protection authority.

The availability and scope of these rights depend on the laws governing the particular circumstances.

11. Marketing Messages and Promotional Communications

Where permitted by applicable law, and subject to any required consent, Zyvellie may communicate with customers about products, services, and promotional opportunities.

These communications may include:

  • Newly available office supplies and workspace accessories.

  • Product launches and collection updates.

  • Special discounts and promotional campaigns.

  • Website announcements.

  • Relevant product recommendations.

  • Other information related to our store and services.

Opting Out of Promotional Emails

Customers may unsubscribe from promotional email communications by selecting the unsubscribe link included in the message or by contacting customer service.

Where consent is required before marketing through a particular communication channel, we will obtain the necessary permission.

Unsubscribing from promotional emails does not prevent essential service-related communications.

These may include order confirmations, payment notifications, shipping updates, return or refund information, and responses to customer service requests.

12. Third-Party Websites and External Services

Our website may include links to, or integrations with, independent service providers.

These may include payment platforms, logistics services, website applications, analytics providers, advertising services, and other external websites.

These third parties may collect and process information according to their own privacy policies, service agreements, and applicable legal obligations.

Zyvellie does not control every independent service operated by external providers and cannot guarantee their privacy practices or security arrangements.

Before submitting personal information directly to a third-party website or service, we recommend reviewing its privacy notice.

Nothing in this section is intended to exclude responsibilities that cannot legally be excluded.

13. International Data Transfers

Zyvellie may cooperate with technology providers, fulfillment partners, payment services, and other business partners operating in different countries or regions.

As a result, personal information may be transferred, accessed, stored, or processed outside the country where a customer resides.

Privacy regulations and data protection standards in those locations may differ from those applicable in the customer's home jurisdiction.

Where international data transfers require specific legal safeguards, we will implement the measures required by applicable law.

Depending on the circumstances, these measures may include:

  • Appropriate contractual protections.

  • Recognized international transfer arrangements.

  • Other legally accepted data protection safeguards.

Customers may contact our support team to request further information about relevant safeguards, subject to applicable legal requirements.

14. Changes and Revisions to This Privacy Policy

Zyvellie may update this Privacy Policy periodically to reflect changes in our business operations, website functionality, products, technology, data practices, or applicable legal obligations.

When a revised policy is published, we will update the effective date where appropriate.

If a material change requires additional notification or consent under applicable law, we will take the necessary steps before implementing the relevant changes.

We encourage customers to review this page periodically to remain informed about our information-handling practices.

15. Contact Information and Privacy Requests

If you have questions about this Privacy Policy, want to understand how your information is handled, or wish to submit a request concerning an applicable privacy right, please use the contact details below.

Brand Name:
Zyvellie

Operating Company:
Shijiazhuang Weilan Technology Co., Ltd.

Business Address:
Room 804, 8th Floor, Hanke Building, No. 44 Jianshe North Street, Chang'an District, Shijiazhuang City, Hebei Province, China.

Customer Support Email:
service@zyvellie.com

Customer Service Phone:
+86 311 85329780

For privacy-related requests, please include sufficient information to help us understand your inquiry and verify your identity where reasonably necessary.

We will review and respond to requests in accordance with applicable data protection requirements.