Return & Refund Policy

Effective Date: October 2026

Thank you for choosing Zyvellie.

At Zyvellie, we aim to make every purchase of office supplies, desk accessories, and workplace essentials a convenient and reliable experience.

We understand that customers may occasionally need to return a product, request a refund, cancel a purchase, or seek assistance with an order that did not arrive as expected.

This Return & Refund Policy explains how we handle these situations, including return eligibility, shipping responsibilities, refund timelines, and the steps required to request assistance.

For return or refund inquiries, please contact our customer support team at service@zyvellie.com.

To help us locate your purchase, include your order number and the email address used during checkout.

1. Our 180-Day Return Guarantee

Zyvellie offers a 180-Day Return Guarantee on eligible purchases.

Customers may submit a return request within 180 calendar days following the delivery date.

This extended return period is intended to provide additional flexibility when purchasing products for home offices, professional workspaces, study areas, and everyday organizational needs.

Return requests are reviewed according to the conditions outlined in this policy.

Requests submitted after the 180-day period may no longer qualify for our voluntary return guarantee unless applicable law provides additional rights or remedies.

Before returning any merchandise, customers must contact our support team to obtain the appropriate return instructions.

Please note that our 180-Day Return Guarantee does not automatically provide free return shipping for every return.

Responsibility for return transportation costs depends on the reason for the return and the circumstances of the request.

Our voluntary return guarantee is offered in addition to, and does not replace or limit, any mandatory consumer protections established by applicable law.

2. Return Eligibility and Product Condition

Return eligibility depends on the reason for the request, the condition of the product, and the applicable return requirements.

For voluntary returns resulting from a change of mind or personal preference, returned products should generally meet the following standards:

• The item remains unused and in its original condition.

• Original packaging is included where available or required by the return conditions.

• All supplied accessories, removable components, instructions, and included parts are returned together.

• The product satisfies any applicable requirements stated in this policy.

When preparing office supplies or desk accessories for return, customers should take reasonable care to prevent avoidable damage during handling, storage, and repackaging.

Products that have been used, modified, damaged after delivery, or returned with missing components may not qualify for voluntary change-of-mind returns, subject to applicable law.

If particular products have additional return restrictions, these must be disclosed on the relevant product page or through the applicable purchasing policies before checkout.

These conditions do not automatically exclude return or refund claims concerning products that arrive defective, damaged, incorrect, incomplete, or materially inconsistent with their descriptions.

Every request will be evaluated according to the product's condition, the reason for return, available transaction records, and applicable legal requirements.

3. Damaged, Defective, Incorrect, or Incomplete Products

We aim to ensure that office supplies and workplace products are properly prepared before shipment.

If your purchase arrives damaged, does not function as described, contains missing components, or differs materially from the product you ordered, please contact service@zyvellie.com as soon as reasonably possible.

To help us review your concern, we may request:

• Your order number.

• Your full name.

• The email address associated with the purchase.

• The product name and an explanation of the issue.

• Relevant photographs or videos showing the item, packaging, or affected components, where appropriate.

Once the available information has been reviewed, we will identify an appropriate solution based on the circumstances.

Depending on the issue, available solutions may include:

• Sending a replacement product.

• Issuing an applicable refund.

• Arranging an authorized return.

• Providing another suitable remedy.

When a product is confirmed to have arrived defective, damaged during shipping, incorrectly fulfilled, incomplete, or materially different from its advertised description, Zyvellie will provide an appropriate resolution without imposing additional costs on the customer to correct the confirmed issue, subject to applicable law.

If returning the product is necessary, please contact us before arranging shipping so that our team can provide the correct return procedure.

4. Returns for Change of Mind or Personal Preference

We recognize that a product may no longer be needed or may not be the preferred choice after purchase.

Eligible non-defective items may be submitted for return consideration within our 180-day return period.

Examples of voluntary return reasons include:

• No longer needing the purchased office supply.

• Preferring a different color, size, or design.

• Choosing another style of desk organizer or workspace accessory.

• Changing your mind after placing the order.

• Discovering that the product is not suitable for your intended workspace requirements.

Such requests remain subject to the product-condition and eligibility requirements described in this policy.

For eligible change-of-mind returns:

• Customers are generally responsible for return shipping costs.

• Products must satisfy the relevant return-condition requirements.

• Original outbound shipping fees may not be refundable unless required by applicable law or otherwise approved by Zyvellie.

Please contact our customer support team before returning a product.

We will review the request and provide the applicable instructions.

Nothing in this section is intended to limit any consumer rights or remedies that cannot legally be waived.

5. How to Submit a Return Request

To begin a return, please email our customer service team:

service@zyvellie.com

Include the following information in your message:

• Order number.

• Name of the product you would like to return.

• Reason for requesting the return.

• Your full name.

• Email address used at checkout.

• Supporting photographs, videos, or other information where relevant.

After receiving your request, our support team will review the available order details and explain the next steps.

Additional information may occasionally be requested to clarify the reason for return or determine the appropriate resolution.

Please wait until you receive return authorization and shipping instructions before sending a package.

Unapproved returns or packages sent without sufficient identification may be more difficult to locate and process efficiently.

6. Return Authorization and Approved Return Address

Once a return request has been approved, Zyvellie will provide instructions appropriate to the specific order.

These instructions may include:

• The designated return facility address.

• Packaging and shipping requirements.

• A return authorization or reference number.

• Any additional information needed to complete the return.

Important: Do not send products to our registered business address unless our customer service team has specifically confirmed it as an authorized return location.

The facility designated to receive returns may be different from our business registration or correspondence address.

Shipping a product to an unapproved location, or omitting required return identification, may delay processing and make the package difficult to trace.

Customers should retain their return shipping receipts and tracking numbers until their return request has been fully resolved.

7. Return Shipping Costs and Responsibilities

Return shipping responsibilities vary according to the reason for returning the product.

Returns Due to Personal Preference

For eligible voluntary returns, including purchases returned because of a change of mind:

• Customers generally pay the cost of return transportation.

• Products must be sent according to the instructions provided after approval.

• Original shipping charges may not be refunded unless applicable law requires otherwise or Zyvellie approves an exception.

Returns Involving Product or Fulfillment Problems

If a product is confirmed to have a manufacturing defect, shipping damage, missing components, a fulfillment mistake, or a material difference from its description, Zyvellie will provide an appropriate resolution.

When a physical return is necessary to resolve a confirmed issue, we will either:

• Arrange return shipping at our expense; or

• Provide instructions for reimbursement of an agreed return-shipping cost.

Customers should contact us before purchasing return postage.

Before Sending a Return

Please follow these steps:

1. Contact service@zyvellie.com.

2. Submit the requested order and product information.

3. Obtain return approval and shipping instructions.

4. Send the product to the designated authorized return address.

Any mandatory statutory protections or consumer rights will take precedence over conflicting provisions in this policy.

8. Inspection and Assessment of Returned Items

Returned products may undergo an inspection after arriving at the authorized return facility.

The inspection helps us verify the returned merchandise and determine whether the applicable return conditions have been met.

Depending on the item, our review may consider:

• The physical condition of the returned product.

• The presence and condition of original packaging.

• Whether all supplied accessories and components are included.

• Whether the item matches the original order.

• The reason provided for the return.

• Any other relevant requirements under this policy.

For office supplies and desk accessories, inspection may include checking product surfaces, adjustable mechanisms, assembly components, removable parts, functional features, and other relevant elements.

The inspection process is used to evaluate the return request and does not remove or restrict rights granted under applicable consumer protection laws.

If additional information is needed, our support team may contact the customer before confirming the next steps.

9. Refund Method and Processing Time

When a refund is approved, Zyvellie will issue the applicable amount to the original payment method used for the purchase.

Refund processing time depends on the circumstances of the request.

Refunds Requiring Product Return

Where a product must be physically returned and inspected, approved refunds are processed within 5–10 business days after the returned item has been received and inspected.

Refunds Approved Without a Return

If a refund is authorized without requiring the customer to send the item back, the refund will be processed within 5–10 business days after approval.

Refunds for Cancelled Orders

When an order cancellation is approved after payment has been collected, the applicable refund will be processed within 5–10 business days following cancellation approval.

When Will the Refund Appear?

The timelines above refer to Zyvellie's internal refund processing period.

Once a refund has been issued, your financial institution, card issuer, or payment provider may require additional time to make the funds available.

The exact time for the refunded amount to appear depends on the payment provider's processing procedures.

If the applicable processing period has passed and you have not received a refund confirmation or the corresponding credit, please contact our customer service team with your order details.

We will review the available refund information and assist in checking its status.

10. Order Cancellation Requests

If you wish to cancel a purchase, please contact our support team as quickly as possible.

Customer Support Email: service@zyvellie.com

Include your order number and checkout email address so that we can locate the transaction.

We will examine the current status of your purchase and make reasonable efforts to accommodate cancellation before the order enters fulfillment.

However, order preparation may begin shortly after payment confirmation.

For this reason, cancellation cannot be guaranteed once warehouse picking, packaging, fulfillment, or shipment is underway.

Refunds for Approved Cancellations

If cancellation is approved before shipment and payment has already been collected, the applicable amount will be refunded to the original payment method within 5–10 business days after approval.

Orders Already Dispatched

If your purchase has already been shipped, you may submit a return request after delivery in accordance with this policy and applicable consumer rights.

Cancellation requests are reviewed individually based on the order status and relevant circumstances.

11. Missing Deliveries, Lost Parcels, and Shipping Concerns

If your order has not arrived within the expected delivery period, tracking information remains unchanged for an unusually long time, or you believe the shipment has been lost, please contact customer support.

Where available, include:

• Your order number.

• The shipment tracking number.

• Any relevant delivery information.

• A brief description of the issue.

Our team may review dispatch records, examine carrier tracking information, and contact the relevant logistics provider when appropriate.

Lost Packages

If a shipment is confirmed lost during transportation, Zyvellie will assess the circumstances and provide an appropriate resolution in accordance with applicable policies and legal requirements.

Available options may include:

• Dispatching a replacement.

• Issuing a refund.

• Providing another suitable remedy.

If a refund is approved without requiring a product return, it will be processed within 5–10 business days after approval.

Package Marked as Delivered but Not Received

If a carrier marks your shipment as delivered but you cannot locate the package, please contact service@zyvellie.com promptly.

Before contacting us, you may wish to check:

• The designated delivery location.

• Household members or other authorized recipients.

• Building reception or mailroom facilities.

• Any secure location where the carrier may have left the parcel.

We will review the available shipping records and contact the carrier or logistics provider where appropriate.

A tracking status showing "Delivered" does not automatically prevent further investigation or customer assistance.

We will evaluate the available information and provide an appropriate resolution based on the circumstances and applicable legal requirements.

Each reported delivery issue will be considered individually.

If your package is still in transit, please contact us before initiating a return or replacement request so that we can review its current shipping status.

12. Company Details and Customer Support

For questions regarding returns, refunds, cancellations, damaged office supplies, incorrect products, missing items, or delivery concerns, please use the following contact information.

Brand Name:
Zyvellie

Operating Company:
Shijiazhuang Weilan Technology Co., Ltd.

Business Address:
Room 804, 8th Floor, Hanke Building, No. 44 Jianshe North Street, Chang'an District, Shijiazhuang City, Hebei Province, China.

Customer Support Email:
service@zyvellie.com

Customer Service Phone:
+86 311 85329780

Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET)

Typical Response Time:
1–2 business days

When contacting customer support about an existing order, please include your order number and the email address used during checkout.

This information helps us locate the relevant purchase records and assist you more efficiently.

Important Notice Regarding Return Addresses

The business address listed above is provided for company identification and business correspondence.

It is not an authorized product return address unless our customer service team has specifically confirmed otherwise.

Customers should always contact service@zyvellie.com to obtain approved return instructions before shipping merchandise.