Terms of Purchase

Effective Date: October 2026

Welcome to Zyvellie.

These Terms of Purchase establish the conditions applicable to orders placed through zyvellie.com, an online retail store offering office supplies, desk accessories, and practical products for professional and everyday workspaces.

Please review these Terms alongside our Shipping Policy, Return & Refund Policy, Privacy Policy, and Terms of Service before completing a purchase.

By submitting an order, you acknowledge and agree to the purchasing conditions and applicable policies presented before checkout.

Nothing contained in these Terms is intended to reduce or exclude consumer protections provided by applicable law.

1. About Zyvellie and Our Business

Zyvellie is owned and operated by Shijiazhuang Weilan Technology Co., Ltd.

Our store provides a selection of office essentials, organizational accessories, desk supplies, and other products intended to support everyday work and study activities.

Our responsibilities include maintaining product information, processing customer purchases, coordinating payments, arranging order fulfillment, and offering customer support for shopping-related inquiries.

The registered business contact information and customer service details are provided in Section 16 of this document.

2. Product Descriptions and Specifications

We aim to provide clear and useful information about the office supplies and workplace products available through our store.

Before placing an order, customers should carefully review the relevant product listing, including information such as:

  • Product dimensions, weight, and available sizes.

  • Materials, construction, and surface finishes.

  • Colors, designs, and available variations.

  • Product functionality and intended applications.

  • Included components and accessories.

  • Compatibility information, where relevant.

  • Assembly, maintenance, and care instructions.

Product Appearance

Product images are intended to represent the appearance and features of the items offered.

However, slight differences in color or visual presentation may occur because of photography conditions, lighting, display calibration, or individual screen settings.

These minor display differences do not permit the delivery of products that are materially inconsistent with their published descriptions.

Product Suitability

Customers should review dimensions, materials, compatibility requirements, and product specifications before purchase to determine whether an item is suitable for its intended use.

For example, desk accessories, organizational products, and other office equipment may have particular size, installation, or usage requirements.

If important product information is unclear or unavailable, please contact service@zyvellie.com before ordering.

If an item arrives damaged, defective, incomplete, incorrect, or materially different from its description, please refer to Section 10 for assistance.

3. Customer Information and Checkout Accuracy

To ensure orders can be processed correctly, customers must provide accurate, current, and complete information during checkout.

This includes all requested shipping, billing, contact, and payment details.

Before confirming a purchase, please verify:

  • The products and product variations selected.

  • The quantities, dimensions, colors, and other specifications.

  • The recipient's name and delivery address.

  • The email address and contact information.

  • The preferred shipping service and estimated delivery period.

  • The final order amount, including shipping charges and applicable taxes.

Correcting Order Information

If you identify an error after placing an order, please notify our support team promptly.

Email: service@zyvellie.com

Include your order number and a description of the information requiring correction.

We will review the order's processing status and determine whether an update can still be completed.

Please understand that changes may become unavailable once an order has entered warehouse preparation, packing, fulfillment, or shipment.

4. Order Confirmation, Verification, and Acceptance

After checkout, customers will generally receive an order acknowledgment confirming that their purchase information has been submitted.

An order acknowledgment does not necessarily mean that all verification procedures have been completed or that the items have already been dispatched.

To maintain accurate and secure transactions, Zyvellie may review orders before fulfillment.

An order may be temporarily held, declined, or cancelled when reasonably necessary due to circumstances including:

  • Insufficient or unavailable product inventory.

  • Payment authorization failures.

  • Missing or inconsistent customer information.

  • Suspected fraudulent transactions or unauthorized payments.

  • Significant errors involving pricing or product details.

  • Technical issues affecting order processing.

Where appropriate, we may contact the customer to request clarification or explain the available solutions.

Refunds for Store-Initiated Cancellations

If Zyvellie cancels an order after payment has been collected, any refund owed will be returned to the original payment method within 5–10 business days after cancellation.

Additional processing time may be required by the customer's bank, card issuer, or payment service provider.

5. Payment Terms and Security

Orders must receive successful payment authorization before being released for fulfillment.

The payment methods available for a purchase will be displayed during checkout.

By completing payment, customers confirm that:

  • They are authorized to use the chosen payment method.

  • Their billing information is accurate.

  • They agree to pay the total amount presented before completing checkout.

Payment Processing

Payments may be handled by independent third-party payment service providers.

When payment information is processed directly by these providers, Zyvellie does not retain complete payment card numbers, card security codes, or full payment authentication credentials in its own systems.

If a payment cannot be authorized or verified, order processing may be suspended until the issue is resolved.

For security purposes, customers should never send complete card details, CVV codes, passwords, or payment verification codes through customer support emails.

6. Pricing, Discounts, and Promotional Offers

The prices displayed on our website apply to the corresponding products and variations, subject to any applicable promotions or conditions.

Before confirming payment, customers should review the total order amount.

The final checkout total may include:

  • Product prices.

  • Applicable promotional discounts.

  • Shipping and delivery fees.

  • Sales taxes or other charges disclosed before payment.

Shipping fees specified for US orders in these Terms are expressed in US dollars (USD). Customers should confirm the currency displayed at checkout.

Promotional Conditions

Zyvellie may occasionally offer promotional pricing, discount codes, or special purchasing incentives.

These offers may be subject to:

  • Minimum purchase requirements.

  • Product or order eligibility conditions.

  • Limited redemption periods.

  • Quantity restrictions.

  • Maximum usage limits.

Unless explicitly stated otherwise, promotional offers cannot be combined.

Changes to advertised prices or promotional conditions generally apply to future purchases.

If a material pricing error affects an order already submitted, we will contact the customer to explain the available options rather than apply an increased charge without their agreement.

7. Shipping and Delivery Arrangements

7.1 Order Processing

Once payment is confirmed, orders are generally prepared for dispatch within 1–3 business days.

This processing period covers order verification, inventory checks, packaging, and coordination with our fulfillment partners.

Order preparation time is separate from the delivery transit period.

Business days exclude weekends and applicable public holidays.

During holidays, large sales events, or periods of exceptionally high demand, additional processing time may occasionally be necessary.

If an issue significantly affects preparation, we may contact the customer using the information supplied at checkout.

7.2 United States Shipping Fees and Options

Zyvellie offers the following shipping arrangements for eligible deliveries within the United States.

Delivery Service Shipping Charge Eligibility Estimated Transit
Standard Shipping $3.99 USD Merchandise subtotal of $0.00–$39.96 after discounts 7–15 business days
Free Standard Shipping FREE Merchandise subtotal of $39.97 or more after discounts 7–15 business days
Express Delivery $6.99 USD Selected eligible orders and destinations 7–10 business days

All estimated transit periods begin after shipment dispatch.

Free Shipping Calculation

Free standard shipping becomes available when the merchandise subtotal reaches $39.97 USD after applicable discounts.

The merchandise subtotal used to determine eligibility does not include shipping fees or taxes.

If a promotion reduces the subtotal below $39.97, the regular standard shipping charge of $3.99 will apply.

Free standard shipping does not include complimentary Express Delivery.

Express Delivery

Express shipping is available only for eligible purchases and delivery locations where the option is offered at checkout.

Express Delivery does not guarantee arrival on a particular date.

The normal 1–3 business day order processing period is separate from the estimated transit time.

Customers should verify the selected shipping service and applicable charges before making payment.

If checkout shipping information appears inconsistent with our published policy, please contact us before completing your order.

7.3 Fulfillment and Dispatch Facilities

Zyvellie may work with fulfillment centers, warehouse partners, shipping carriers, and third-party logistics providers.

Shipping origins may vary depending on inventory distribution, purchased products, customer destinations, and operational arrangements.

Unless a particular dispatch location has been expressly confirmed for a purchase, shipment from a specific warehouse cannot be guaranteed.

Orders containing multiple products may be dispatched in separate packages with different tracking numbers and arrival dates.

7.4 Shipment Tracking and Delivery Estimates

After an order is dispatched, a shipping confirmation email will generally be provided once tracking details are available.

Tracking records may take several business days to activate or display their initial carrier updates.

Estimated transit times begin when the package is dispatched.

Actual delivery periods may vary because of transportation disruptions, carrier operations, weather conditions, holidays, destination restrictions, or customs procedures where applicable.

7.5 Shipping Delays and Missing Parcels

If your order exceeds the expected delivery period, tracking information remains unchanged for an unusually long time, or a package appears to be lost, please contact:

service@zyvellie.com

Include your order number and available shipment tracking details.

We will examine the shipment records and communicate with the relevant logistics provider when appropriate.

For confirmed lost packages or other qualifying delivery problems, an appropriate resolution may include replacement products or a refund.

A tracking status marked as "Delivered" does not automatically prevent further investigation if the customer reports that the package was not received.

7.6 Address Errors and Customs-Related Fees

Customers should verify their delivery addresses before placing orders.

If an error is discovered, please contact us immediately so that we can review whether a correction remains possible.

When incorrect or incomplete delivery information supplied by the customer results in an unsuccessful shipment, additional reshipping fees may apply.

Any applicable charges will be explained before reshipment is arranged.

For international orders, where supported, customs duties, clearance charges, or import-related taxes may apply unless expressly included in the purchase price or disclosed at checkout.

Further delivery information is available in our Shipping Policy.

8. Modifying an Existing Order

Customers who wish to change an order should contact our support team as soon as possible.

Email service@zyvellie.com and provide:

  • The order number.

  • The email address used during checkout.

  • A clear description of the requested modification.

Depending on the status of the purchase, we may be able to adjust product variations, quantities, recipient information, or delivery details.

However, orders may begin processing shortly after payment confirmation.

Once picking, packaging, fulfillment, or shipment has started, modification requests may no longer be accommodated.

If a requested change involves additional charges, we will explain the adjustment and obtain the customer's agreement before collecting any additional payment.

9. Cancelling an Order

If you wish to cancel a purchase, please notify Zyvellie promptly.

Our team will review the order's fulfillment status and make reasonable efforts to process cancellation requests before preparation or dispatch begins.

Cancellation cannot be guaranteed once warehouse picking, packing, fulfillment, or shipment is underway.

Approved Cancellations

When cancellation is approved after payment has been collected, the applicable refund will be issued to the original payment method within 5–10 business days following cancellation approval.

If an order has already been shipped, customers may request a return after delivery in accordance with the conditions of our Return & Refund Policy.

10. Returns, Exchanges, and Refunds

10.1 Our 180-Day Return Guarantee

Zyvellie provides a 180-Day Return Guarantee for eligible purchases.

Customers may submit a return request within 180 calendar days from the delivery date.

For voluntary returns based on a change of mind, products should generally meet the following conditions:

  • Items remain unused and in their original condition.

  • All originally supplied accessories and components are included.

  • The product has not been altered or damaged after delivery.

  • Original packaging is included where available or required by the published return conditions.

Products that have been used, modified, damaged after delivery, or returned with missing parts may not qualify for a voluntary change-of-mind return.

Any product-specific restrictions must be disclosed before purchase.

These conditions do not automatically exclude claims involving goods received damaged, defective, incomplete, incorrect, or materially different from their advertised descriptions.

10.2 How to Request a Return

To initiate a return, please contact:

service@zyvellie.com

Provide the following information:

  • Your order number.

  • The email address associated with the purchase.

  • The product name.

  • The reason for requesting a return.

  • Relevant photographs or videos, where appropriate.

Our customer support team will review the request and provide the appropriate next steps.

Customers should wait for return authorization and instructions before sending products back.

Please do not send returned merchandise to our business address unless customer support has specifically confirmed that it is an authorized return destination.

10.3 Return Shipping Responsibilities

The 180-Day Return Guarantee does not automatically include free return shipping for all return requests.

For eligible voluntary returns resulting from a change of mind, customers are generally responsible for return shipping expenses.

Original outbound shipping charges may be non-refundable unless otherwise required by applicable law or approved by Zyvellie.

However, if a product is confirmed to be defective, damaged during delivery, incorrect, incomplete, or materially inconsistent with its description, we will provide an appropriate resolution without additional cost to the customer.

Where returning the product is necessary to resolve a confirmed issue, we will arrange return shipping at our expense or provide instructions for reimbursement of an agreed return-shipping charge.

Please contact our support team before purchasing return postage.

10.4 Refund Methods and Processing Times

Approved refunds are generally issued to the original payment method.

The applicable refund timeline depends on the nature of the request.

Returns Requiring Product Inspection

Refunds will be processed within 5–10 business days after the returned item has been received and inspected.

Refunds Not Requiring a Return

Approved refunds will be processed within 5–10 business days after approval.

Approved Order Cancellations

Refunds will be processed within 5–10 business days following cancellation approval.

Financial institutions and payment providers may require additional time before the refunded amount appears in the customer's account.

Complete requirements and return instructions are provided in our Return & Refund Policy.

Nothing in this section limits mandatory consumer rights under applicable law.

11. Inventory and Product Availability

All products and available variations are subject to stock availability.

Although we aim to maintain accurate inventory information, an item may occasionally become unavailable after an order is submitted.

If this occurs, we will contact the customer and explain the available options.

Depending on the circumstances, these may include:

  • Waiting for the product to become available again.

  • Choosing an alternative product with the customer's consent.

  • Cancelling the unavailable item and receiving the refund owed.

We will not knowingly replace a purchased item with a materially different product without customer approval.

Refunds owed for cancelled items will be processed within 5–10 business days after cancellation.

12. Product Handling, Usage, and Maintenance

Zyvellie offers office products designed for practical everyday use.

Customers should use each item according to its intended purpose and follow any product-specific instructions supplied with their purchase.

Depending on the product, appropriate care may include:

  • Following assembly and installation instructions.

  • Keeping desk accessories and office equipment within their recommended usage limits.

  • Cleaning surfaces with suitable materials and methods.

  • Avoiding excessive force when adjusting movable components.

  • Storing products in appropriate environmental conditions.

  • Observing any safety precautions or compatibility requirements provided by the manufacturer.

Improper installation, unsuitable cleaning methods, misuse, or damage occurring after delivery may affect eligibility for voluntary returns.

However, such circumstances do not automatically eliminate a customer's rights concerning defects that existed when the product was delivered.

If an office product appears damaged, unstable, defective, or unsafe to use, discontinue use and contact our support team for assistance.

13. Customer Obligations

To support an accurate and efficient purchasing experience, customers are expected to:

  • Review product descriptions and specifications before purchasing.

  • Select the correct product variations and quantities.

  • Provide complete and accurate checkout information.

  • Confirm delivery options, shipping charges, and the final purchase amount.

  • Retain order confirmation details and relevant transaction records.

  • Notify customer support promptly when an order-related problem is identified.

These responsibilities do not transfer all delivery risks to customers or exclude their rights regarding products that are faulty, missing, incorrectly supplied, or materially different from their descriptions.

14. Billing Questions and Payment Disputes

If you believe that a payment associated with your order was processed incorrectly, charged more than once, or made without authorization, please contact Zyvellie promptly.

When reporting a billing issue, provide relevant transaction information, such as:

  • Your order number.

  • The transaction date.

  • The amount charged.

  • A brief description of the concern.

Our team will review the available order and payment records and provide assistance within our responsibilities.

Customers may also contact their bank, card issuer, or payment provider regarding available dispute procedures.

Contacting Zyvellie does not require customers to surrender any payment dispute rights available to them.

For security purposes, never provide full payment card details, passwords, or authentication codes in ordinary customer support communications.

15. Website Information, Errors, and Updates

We make reasonable efforts to maintain accurate product listings, pricing information, availability details, and purchasing conditions.

Nevertheless, occasional administrative, technical, or content errors may occur.

Zyvellie may update or correct inaccurate information relating to:

  • Product descriptions and specifications.

  • Listed prices and promotional offers.

  • Inventory availability.

  • Product images or website content.

  • Checkout-related information.

If a material error affects an order that has already been submitted, we will explain the circumstances and the available options.

Depending on the situation, the customer may be offered the opportunity to proceed with corrected information by agreement or cancel the affected order and receive the refund owed.

Customers will not be required to accept a materially different product or an increased purchase price without their agreement.

Any resulting cancellation or refund will be handled in accordance with these Terms, our published policies, and applicable legal requirements.

16. Company Information and Customer Assistance

Zyvellie welcomes customer inquiries about product specifications, order processing, shipping arrangements, payments, returns, refunds, and other purchasing matters.

Our official business and customer service details are listed below.

Brand Name:
Zyvellie

Operating Company:
Shijiazhuang Weilan Technology Co., Ltd.

Legal Company Name:
Shijiazhuang Weilan Technology Co., Ltd.

Business Address:
Room 804, 8th Floor, Hanke Building, No. 44 Jianshe North Street, Chang'an District, Shijiazhuang City, Hebei Province, China.

Customer Support Email:
service@zyvellie.com

Contact Telephone:
+86 311 85329780

Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET)

Typical Response Time:
1–2 business days

For assistance with an existing order, please provide your order number and the email address used during checkout.

This information allows us to locate the relevant purchase records and respond more efficiently.

Business Address and Product Returns

The address stated above is provided for business identification and correspondence.

It is not automatically designated as a product return facility.

Customers should obtain confirmation of the appropriate return address and shipping instructions from our support team before returning merchandise.

For any questions regarding these Terms of Purchase, please contact service@zyvellie.com.